1 Section 1: Privacy Policy

(In Compliance with India’s Digital Personal Data Protection Act, 2023)

1.1 Introduction

This Privacy Policy explains how 3C3 collects, processes, stores, uses, and safeguards personal data of individuals accessing our website in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

1.2 Categories of Data Collected

(a) Data Collected Through Contact Us Forms

• Name
• Email address
• Phone number
• Organization/Company name
• Message or enquiry details

(b) Data Collected for Downloadable Resources

• Name
• Email address
• Phone number
• Company/Organization
• Job Title
• Message (if provided)

(c) Automatically Collected Data

• IP address
• Browser and device information
• Pages visited, time spent, referring URLs
• Cookies and tracking technologies

1.3 Purpose of Processing Personal Data

We process your personal data for the following lawful purposes:

1. Responding to enquiries
2. Providing brochures, datasheets, and downloadable content
3. Follow-up communication
4. Sending marketing communications (with explicit consent)
5. Improving user experience through analytics
6. Managing customer relationships using Salesforce.com
7. Maintaining statutory records and compliance

1.4 Consent Requirements

By submitting data through forms on our website, you provide free, informed, specific, and unambiguous consent for data processing.

Consent may be withdrawn at any time by contacting us.

1.5 CRM System – Salesforce.com

We use Salesforce.com to securely store and process personal data.
Salesforce follows global security and compliance standards such as ISO, SOC, and GDPR-aligned frameworks.

1.6 Sharing of Personal Data

We do not sell personal data.
Data may be shared only with:

• Authorized service providers (hosting, CRM, analytics, customer support)
• Government authorities as required by law
• Business successors in the event of restructuring, merger, or acquisition

All third parties are bound by confidentiality and data protection obligations.

1.7 Data Security Measures

We implement reasonable security practices and procedures to safeguard personal data from:

• Unauthorized access
• Misuse or loss
• Alteration or disclosure

However, no system is fully secure, and we cannot guarantee absolute protection.

1.8 Data Retention

We retain personal data for as long as required to:

• Fulfil intended processing purposes
• Meet regulatory and legal requirements
• Maintain internal business records

1.9 Rights of Data Principals under DPDP Act

You have the right to:

• Access your personal data
• Correct inaccuracies
• Request erasure (subject to legal limitations)
• Withdraw consent
• Nominate an individual to exercise your rights

Requests may be made using contact details provided in Section 5.

1.10 International Transfers of Data

Your data may be processed or stored in:

• India
• Salesforce international servers

All transfers follow applicable Indian data protection regulations.

1.11 Cookies & Tracking

Our website may use cookies to:

• Enhance browsing experience
• Analyse website traffic
• Personalize content

Users may disable cookies via browser settings.

1.12 Amendments to Privacy Policy

We may modify this Privacy Policy at any time.
Changes will be reflected by updating the “Last Updated” date.

2 Section 2: Terms & Conditions

2.1 Acceptance of Terms

By accessing or using the website, you agree to comply with these Terms & Conditions. If you do not agree, discontinue use immediately.

2.2 Permitted Use

You agree not to:

• Violate any laws or third-party rights
• Attempt unauthorized access
• Interfere with website functionality
• Upload harmful or unlawful content

2.3 Intellectual Property

All website content, including text, design, graphics, logos, images, videos, and downloadable materials, is the exclusive property of 3C3 India Private Limited.

You may not:

• Copy, distribute, or reproduce content
• Modify or create derivatives
• Use content commercially without written permission

2.4 Downloadable Resources

Brochures, datasheets, and downloadable files:

• Are provided solely for informational purposes
• May not be altered
• May not be redistributed without permission
• May not be used to misrepresent 3C3’s products/services

2.5 Accuracy of Information

We do not guarantee:

• Accuracy
• Completeness
• Timeliness

of any website content.
We reserve the right to modify content without prior notice.

2.6 Third-Party Links

We are not responsible for:

• Third-party website content
• Privacy practices
• Terms of use

Access is at your own risk.

2.7 Limitation of Liability

To the maximum extent permitted by law, 3C3 shall not be liable for:

• Direct, indirect, incidental, consequential, or punitive damages
• Loss of data, revenue, or business
• Website downtime, errors, or breaches

2.8 User Submissions

By submitting information, you warrant that:

• The information is accurate
• You are not submitting harmful or illegal content
• 3C3 may use the data as per the Privacy Policy

2.9 Indemnification

You agree to indemnify and hold harmless 3C3, its employees, and affiliates from claims arising out of website misuse or breach of these Terms.

2.10 Termination of Access

We may restrict, suspend, or terminate access at any time due to violations of these Terms.

2.11 Governing Law

These Terms are governed by the laws of India.
All disputes are subject to the jurisdiction of the courts located in Bengaluru, Karnataka.

2.12 Amendments

We may amend these Terms at any time without prior notice.
Continued use of the website constitutes acceptance of revised Terms.

3 Section 3: Use of Images Policy

3.1 Ownership of Images

All images on the website are the exclusive property of:

• 3C3 India Private Limited, or
• Third-party licensors

and are protected by Indian and international copyright laws.

3.2 Prohibited Uses

Without written authorization, you shall not:

• Download, copy, or redistribute images
• Modify or edit images
• Use images for advertising or editorial use
• Remove watermarks or branding

3.3 Third-Party Images

Images sourced from stock libraries, partners, or licensed platforms are used under valid licensing agreements and may not be reused externally.

3.4 User-Submitted Images

If users upload images (if applicable):

• You confirm ownership rights
• You grant 3C3 a non-exclusive license to use the images for their intended purpose
• 3C3 may remove content violating rights or policies

3.5 Accuracy Disclaimer

Images may be representational and not exact depictions.
3C3 is not liable for minor discrepancies.

3.6 Reporting Infringements

For reporting copyright concerns:

• Email: sales@3c3.com
• Phone: 18002020198

4 Section 4: Certificates Policy

4.1 Ownership & Authenticity

Certificates on the website including compliance certificates, test reports, approvals, and accreditations are:

• Owned by or licensed to 3C3
• Provided solely for informational purposes
• Accurate as of their original issuance dates

4.2 Prohibited Uses

Without written approval, visitors may not:

• Download, copy, or reproduce certificates
• Modify or alter certificates
• Use certificates for commercial, regulatory, or tender submissions
• Misrepresent association with 3C3

Unauthorized use may result in legal action.

4.3 Third-Party Certificates

Certificates issued by OEMs, vendors, partners, or certifying authorities remain their intellectual property.

4.4 Validity & Updates

Certificates may be updated, reissued, replaced, or expired.
3C3 is not responsible for decisions made solely based on website-posted certificates.

4.5 Certified Copies for Official Use

Requests for certified copies must be made through:

Email: sales@3c3.com
Phone: 18002020198

Requests will be validated before release.

4.6 Removal Requests

If any certificate is:

• Misused
• Outdated
• Displayed without authorization

Please notify us immediately for corrective action.

5 Section 5: Contact Information

For all legal, data protection, or policy-related queries, contact: